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COVID-19 Attention Valued Customers:

Our locations remain operational to serve your ordering needs. Our inventory and supply chain remain strong. If you have any questions regarding your projects, please do not hesitate to reach out to your JW Metal Products direct sales associate.




Return Policy

If we made a mistake, we will fix it.

We pride ourselves on getting it right the first time. If we messed up, we apologize! Please call our office to make arrangements to correct the problem. We will give you a return authorization and explain how to send it back.

Standard Item Returns

Standard items are returnable for a refund less applicable charges within 30 days of receipt. We charge a 35% restocking fee. You are also responsible for any return shipping charges. Call our office for a return authorization. Items received without a return authorization will not be accepted. All returned items must be in new, unused condition and in the original packaging.

Custom Item Returns

All custom fabricated items made by Stainless Supply are made to customer specifications. As these items are custom, they cannot be cancelled once production has begun and cannot be returned for any reason.
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